Privacy policy

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Privacy policy

Interview Skills Clinic is committed to protecting your privacy and handling your personal information responsibly.

This privacy policy explains what personal information we collect, how we use it, how long we keep it, and your rights under UK data protection law.

Interview Skills Clinic is registered with the Information Commissioner’s Office as a data controller.

ICO registration number: ZB905851

UK GDPR and data protection

The UK General Data Protection Regulation, together with the Data Protection Act 2018, sets out how organisations must collect, use, store and protect personal data.

Personal data means any information that can identify you, either directly or indirectly. This includes information such as your name, email address, telephone number, CV, application documents and interview details.

What personal data we collect

We may collect and store:

  • your name and contact details;
  • information you provide when enquiring about coaching or training;
  • your CV, application documents, personal statement, job description or interview details, where you choose to share these with us;
  • notes relating to coaching sessions or preparation work;
  • emails and correspondence between you and Interview Skills Clinic;
  • feedback or testimonials where you choose to provide them;
  • payment and invoicing information; and
  • temporary video recordings of online coaching sessions, where applicable.

We only ask for information that is relevant to the service you have requested.

How we collect your data

We collect personal data when you:

  • contact us by email, phone or through the website;
  • book a consultation or coaching session;
  • send us your CV, application, job description or interview information;
  • use one of our coaching, training or online course services;
  • provide feedback or a testimonial; or
  • use or view our website, including through cookies or similar technologies.

How we use your data

We use your personal data to:

  • respond to your enquiry;
  • provide coaching, training or online course services;
  • prepare for coaching sessions and tailor support to your needs;
  • send joining instructions, invoices, preparation materials and follow-up information;
  • manage bookings, payments and client records;
  • improve our services and website; and
  • contact you about relevant services where appropriate.

We do not sell your personal data.

Our lawful basis for processing your data

We process personal data where it is necessary to provide a service you have requested or to take steps before providing that service.

  • We may also process personal data where we have a legitimate interest in running and improving our business, managing client relationships, responding to enquiries, keeping appropriate business records and improving our services.
  • Where we are legally required to keep certain information, such as accounting or tax records, we process that information to comply with our legal obligations.
  • Where you have provided feedback or a testimonial, we will only use it in line with the permission you have given.

Video recording

Online coaching sessions may be recorded where this is useful for coaching purposes.

Recordings are shared with you after the session, usually with password protection. You are asked to download and save the recording to your own device.

While we are working together, we may temporarily retain the most recent coaching recording so that your coach can review it between sessions if needed. Earlier recordings are deleted, and all coaching recordings are deleted once coaching has been completed.

How long do we keep your data

We only keep personal data for as long as reasonably necessary.

Client coaching records, CVs, application documents and interview preparation materials are normally retained so that we can provide continuity if you return for further coaching in the future. If you would prefer us to delete these documents after coaching has finished, you can ask us to do so.

Financial and invoicing records are retained for the period required for accounting and tax purposes.

Video recordings are retained only temporarily and deleted once coaching has been completed.

You can ask us to delete your personal data at any time, subject to any legal or accounting obligations that require us to retain certain information.

Who we share your data with

We do not sell your personal data.

We may use trusted third-party service providers to help us operate the business, such as email, website hosting, booking, video conferencing, payment, accounting or analytics providers.

These providers only process information where necessary to provide their service to us. We do not allow them to use your personal data for their own marketing purposes.

We may also share information if required to do so by law.

Cookies

Cookies are small text files placed on your device when you visit a website. They help websites work properly and can also provide information about how visitors use the site.

Our website may use cookies to:

  • support website functionality;
  • remember selected preferences;
  • understand how visitors use the website; and
  • improve website content and performance.

You can set your browser not to accept cookies or remove cookies from your browser. However, some website features may not function properly if cookies are disabled.

For more information about cookies, you can visit www.allaboutcookies.org.

Your data protection rights

Under data protection law, you have rights in relation to your personal data. These may include the right to:

  • request access to the personal data we hold about you;
  • request correction of inaccurate or incomplete data;
  • request deletion of your personal data, in certain circumstances;
  • request restriction of processing, in certain circumstances;
  • object to processing, in certain circumstances; and
  • request transfer of your data to another organisation, in certain circumstances.

You are not usually required to pay a fee to exercise your data protection rights. We will respond to requests within one month, unless the request is complex or we are permitted by law to extend the response period.

To exercise any of your rights, please email:

office@interviewskillsclinic.co.uk

How to contact us

If you have any questions about this privacy policy, the personal data we hold about you, or how we use your information, please contact:

Elizabeth Conley
Interview Skills Clinic
Email: office@interviewskillsclinic.co.uk

How to complain

If you are unhappy with how we have handled your personal data, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office.

Information Commissioner’s Office
Telephone: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint

Anthony on August 09, 2025 at 13:05 pm

Elizabeth is truly exceptional. I reached out to her after being told by an interviewer that “interviewing was obviously not my thing”—hardly encouraging feedback, especially at my stage in life. Her training helped me understand my communication style, demystified the interview process, and equipped me with practical tools I could apply immediately. She made herself available at very short notice, even over a weekend, and helped me secure a role that was a significant step up. Worth every penny. I only wish I’d done this sooner—I mourn the opportunities lost by not having had her guidance earlier. Thank you, Elizabeth!

Samuel on July 13, 2025 at 21:26 pm

I had just turned fifty years old and was at a very difficult stage in finding a new career. I had not applied for a job, sat an aptitude test or had an interview in almost twenty years. Elizabeth was highly professional and guided me through the obstacles I was likely to face which encouraged me to prepare just that bit harder for each stage of the selection process. Having come 9th out of approximately 1,500 candidates in the aptitude tests, the final hurdle was the interview. I had two sessions with Elizabeth. The first was where she acted as my interviewer and then constructively examined my responses at the end . The second was similar, though now my responses were tailored to her advice from the first session and further refined. The actual interview for the job went so well, I began to suspect it had gone too well as towards the end, the interviewers almost stepped out of character and began making small talk about how I would find the day-to-day pros and cons of working for the organisation, however Elizabeth had cautioned me to remain professional, polite and keep to my brief. In total, fifteen people were successful out of the 1,500 and thanks to Elizabeth, I was one of them. I highly recommend her services and professionalism which are beyond reproach. Above all, if you make the effort and follow her advice, you will be confident before and during the interview which combined with answering the questions competently, will give you a high chance of success. Thank you again, Elizabeth.

Chloe on February 18, 2025 at 11:36 am

Hi Elizabeth, I just wanted to let you know that my interview took place yesterday and today I was offered the role! According to my new G6, the panel agreed that I ‘knocked it out the park’ in the interview, and I beat nine other interviewees to the position. A huge thank you for your coaching, advice and encouragement. Without it, I can categorically say I wouldn’t have been offered the role. I’ll be back in a few years’ time, when I’m looking for my next role!

Fabiula Rifiski on October 16, 2024 at 09:16 am

Elizabeth is truly amazing. She has not only helped me stand tall but also completely transformed how I approach interviews and view my skill set. As an interview coach, she goes beyond the basics of preparing for a role. She helps you tailor your skills to fit the specific roles you’re applying for, but more importantly, she opens your eyes to what you’re truly capable of. Sometimes we underestimate our natural abilities because they come easily to us, but Elizabeth shows you how to express these in a way that highlights their full value. She helps you see beyond tasks and focus on the big picture - especially on soft skills, which are crucial in today’s job market. When I first worked with Elizabeth, I received offers from three major companies immediately after our sessions, and I was able to choose the role that was the perfect fit for me. When I later went through a career change, she helped me again, and I successfully landed the job I was aiming for. I highly recommend Elizabeth. Her insights and guidance are invaluable!

Jon on September 04, 2024 at 11:40 am

I highly recommend Elizabeth and the interview skills clinic. Elizabeth helped me prepare for an interview for a Civil Service Grade 6 role and the three sessions gave me the confidence and skills needed to get the job. As someone who has struggled with interviews in the past I now have the skills to confidently tackle senior Civil Service interviews for the years to come. Elizabeth has a complete understanding the civil service behaviours and interview format so it felt like getting insider knowledge which proved to be essential. Thanks again to Elizabeth and the team.

Nats on March 27, 2024 at 17:01 pm

Elizabeth was really helpful in supporting me to prepare for an upcoming interview. She completely understood the type of interview I would be facing, and with her support I managed to reshape my case studies and improve my performance, which meant I was able to give a much better account of my skills, experience, and suitability for the role which I was applying. Elizabeth was recommended to me by a colleague (and a brilliant recommendation it was too), and I have since recommended her to several other friends and colleagues.

Ivana on March 25, 2024 at 08:43 am

Elizabeth is an outstanding interview coach whom I highly recommend. Her sessions helped me overcome insecurities as a non-native speaker working in higher education, boosting my confidence and highlighting my skills and abilities. Elizabeth’s calm and kind attitude helped me to stay grounded, but also guided me back to my strengths when I felt lost during the interview, ultimately leading to the attainment of my dream job. I am immensely grateful for her support and look forward to future collaborations.

Sonal on February 22, 2024 at 13:04 pm

Elizabeth is a very supportive coach. I was applying for a Business Analyst role and within an hour of a second interview I was called back by the company to let me know that they really liked me and offered me the job. I thought I knew how to use the STAR approach before but Elizabeth has a unique interpretation of it and I was complimented on my response. What really helped me was the way she broke the STAR up for me in a way which was relevant to the role and sector I was going for. My interview felt much more like a conversation. I learnt a lot and feel so much more confident in interviews

Aashna on February 20, 2024 at 12:50 pm

After five years abroad,I decided to re enter the London job market. Having used Elizabeth's services before, I did not hesitate to contact her again. With her guidance and support I was successful in getting offers from multiple companies. Elizabeth is sincere and cares about her clients and their job satisfaction beyond the remit of her role as an interview coach, her many years of experience give her a discerning eye and she can predict in a very short space of time what her clients need and how to get them from A to B. I would recommend her wholeheartedly. She also goes out of her way to make time for her clients and is very punctual and organised.

Kris on January 30, 2024 at 12:43 pm

I was feeling insecure in my communication skills when I met with Elizabeth for a mock interview. Her knowledge paired with her straightforward approach meant that in one hour we had covered a number of actionable insights that instantly boosted my confidence. I walked into the interview with a clear plan (and renewed belief in my competence) and dare I say I even enjoyed it! Thank you for doing what you do!

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