What is GDPR?
From 25 May 2018, the EU General Data Protection Regulation (GDPR) strengthened the rights of individuals regarding their personal data and sought to unify local data protection laws across Europe. GDPR required new or additional obligations on organisations both in and outside the EU who process personal data of EU residents. Brexit is unlikely to affect these obligations.
What data do we collect?
ISC collects and stores personal identification information including names, email addresses, phone numbers, CVs or other documents that have been provided to us, and forthcoming interview details. During online coaching we temporarily store video recordings of the coaching session.
What legal basis do we have for processing your personal data?
We process personal information for certain legitimate business purposes, which include some or all of the following:
- to provide you with the best service and therefore the best chance of interview success;
- where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers;
- to better understand how visitors interact with our website;
- for teaching purposes to improve our services;
- to provide details of services which we think will be of interest to you: and
- to determine the effectiveness of promotional campaigns and advertising.
You have the right to object to this processing (please see below); however, please bear in mind that if you object, this may affect our ability to carry out the above tasks for your benefit.
How do we collect data?
The data that we collect has been provided by you when you
- use or view our website via your browser’s cookies;
- register online for a free consultation;
- provide information in relation to a forthcoming interview;
- use one or more of our services; or
- provide feedback on our services.
How will we use your data?
We collect your data so that we can
- provide you with any services that you require;
- email you with offers on any products and services that may be of benefit to you. You have the right to opt out of these emails at any time by emailing us with your updated preferences; and
- improve our website and the services that we provide.
We will never pass on your details to third parties.
How do we store your data?
We store your data securely and keep it indefinitely, until/unless you advise us that you would like your data removed. Our experience is that clients often return for our services, sometimes many years later after a previously successful interview, and our service is more efficient if we have retained information from previous instructions that we can refer to.
We video record online coaching sessions and share the video recordings with you after the coaching sessions. We ask you to download and save the recording to your own devise and give you the password to keep. Whilst we are working together, we store the last coaching session together so the coach can play back the session between coaching if needed but we delete earlier sessions and delete all recordings once coaching is complete.
What are your data protection rights?
- You have the right to request copies of the personal data that we hold. There may be a small fee for this service.
- You have the right to request correction of any information that you believe to be inaccurate.
- You have the right to request that your personal data be erased, under certain conditions.
- You have the right to request that the processing of your personal data be restricted, under certain conditions.
- You have the right to object to the processing of your personal data, under certain conditions.
- You have the right to request the transfer of the data that we have collected about you to another organisation, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email address: firstname.lastname@example.org .
What are Cookies?
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
For further information, please visit www.allaboutcookies.org
Cookies enable us to provide certain features in websites, such as remembering your preferences. They also help us with information on how to improve the website, for example by telling us which pages are visited most frequently, and thereby also help us to improve the services that we provide.
What types of cookies do we use?
There are a number of different types of cookies, but our website uses:
- Functionality – these cookies are used so that we recognise you on our website and remember your previously selected preferences. A mix of first-party and third-party cookies are used; and
- Advertising – these cookies are to collect information about your visit to our website, the content you viewed, and information about your browser, device and your IP address. They help us to better understand how our visitors are using the site and allow us to deliver better content. This information is only used by us and never shared.
How to manage cookies
You can set your browser to not accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
How to contact us
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that ISC has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office on 0303 123 1113 or visit their website at www.ico.org.uk/make-a-complaint.