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Privacy Policy

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What is GDPR?

From 25 May 2018, the EU General Data Protection Regulation (GDPR) strengthened the rights of individuals regarding their personal data and sought to unify local data protection laws across Europe. GDPR required new or additional obligations on organisations both in and outside the EU who process personal data of EU residents. Brexit is unlikely to affect these obligations.

 

What data do we collect?

ISC collects and stores personal identification information including names, email addresses, phone numbers, CVs or other documents that have been provided to us, and forthcoming interview details. During online coaching we temporarily store video recordings of the coaching session.

 

What legal basis do we have for processing your personal data?

We process personal information for certain legitimate business purposes, which include some or all of the following:

  • to provide you with the best service and therefore the best chance of interview success;
  • where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers;
  • to better understand how visitors interact with our website;
  • for teaching purposes to improve our services;
  • to provide details of services which we think will be of interest to you: and
  • to determine the effectiveness of promotional campaigns and advertising.

You have the right to object to this processing (please see below); however, please bear in mind that if you object, this may affect our ability to carry out the above tasks for your benefit.

 

How do we collect data?

The data that we collect has been provided by you when you

  • use or view our website via your browser’s cookies;
  • register online for a free consultation;
  • provide information in relation to a forthcoming interview;
  • use one or more of our services; or
  • provide feedback on our services.

 

How will we use your data?

We collect your data so that we can

  • provide you with any services that you require;
  • email you with offers on any products and services that may be of benefit to you. You have the right to opt out of these emails at any time by emailing us with your updated preferences; and
  • improve our website and the services that we provide.

We will never pass on your details to third parties.

 

How do we store your data?

We store your data securely and keep it indefinitely, until/unless you advise us that you would like your data removed. Our experience is that clients often return for our services, sometimes many years later after a previously successful interview, and our service is more efficient if we have retained information from previous instructions that we can refer to.

 

Video recordings

We video record online coaching sessions and share the video recordings with you after the coaching sessions. We ask you to download and save the recording to your own devise and give you the password to keep. Whilst we are working together, we store the last coaching session together so the coach can play back the session between coaching if needed but we delete earlier sessions and delete all recordings once coaching is complete. 

 

What are your data protection rights?

  • You have the right to request copies of the personal data that we hold. There may be a small fee for this service.
  • You have the right to request correction of any information that you believe to be inaccurate.
  • You have the right to request that your personal data be erased, under certain conditions.
  • You have the right to request that the processing of your personal data be restricted, under certain conditions.
  • You have the right to object to the processing of your personal data, under certain conditions.
  • You have the right to request the transfer of the data that we have collected about you to another organisation, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email address: econley@interviewskillsclinic.co.uk .

 

What are Cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, please visit www.allaboutcookies.org

 

How do we use cookies?

Cookies enable us to provide certain features in websites, such as remembering your preferences. They also help us with information on how to improve the website, for example by telling us which pages are visited most frequently, and thereby also help us to improve the services that we provide.

 

What types of cookies do we use?

There are a number of different types of cookies, but our website uses:

  • Functionality – these cookies are used so that we recognise you on our website and remember your previously selected preferences. A mix of first-party and third-party cookies are used; and
  • Advertising – these cookies are to collect information about your visit to our website, the content you viewed, and information about your browser, device and your IP address. They help us to better understand how our visitors are using the site and allow us to deliver better content. This information is only used by us and never shared.

 

 

How to manage cookies

You can set your browser to not accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

How to contact us

If you have any questions about ISC’s Privacy Policy, the data that we hold on you, or you would like to exercise one of your Data Protection rights, please email us at econley@interviewskillsclinic.co.uk

 

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that ISC has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office on 0303 123 1113 or visit their website at www.ico.org.uk/make-a-complaint.

Ivana on March 25, 2024 at 08:43 am

Elizabeth is an outstanding interview coach whom I highly recommend. Her sessions helped me overcome insecurities as a non-native speaker working in higher education, boosting my confidence and highlighting my skills and abilities. Elizabeth’s calm and kind attitude helped me to stay grounded, but also guided me back to my strengths when I felt lost during the interview, ultimately leading to the attainment of my dream job. I am immensely grateful for her support and look forward to future collaborations.

Sonal on February 22, 2024 at 13:04 pm

Elizabeth is a very supportive coach. I was applying for a Business Analyst role and within an hour of a second interview I was called back by the company to let me know that they really liked me and offered me the job. I thought I knew how to use the STAR approach before but Elizabeth has a unique interpretation of it and I was complimented on my response. What really helped me was the way she broke the STAR up for me in a way which was relevant to the role and sector I was going for. My interview felt much more like a conversation. I learnt a lot and feel so much more confident in interviews

Aashna on February 20, 2024 at 12:50 pm

After five years abroad,I decided to re enter the London job market. Having used Elizabeth's services before, I did not hesitate to contact her again. With her guidance and support I was successful in getting offers from multiple companies. Elizabeth is sincere and cares about her clients and their job satisfaction beyond the remit of her role as an interview coach, her many years of experience give her a discerning eye and she can predict in a very short space of time what her clients need and how to get them from A to B. I would recommend her wholeheartedly. She also goes out of her way to make time for her clients and is very punctual and organised.

Alexia on February 11, 2024 at 16:38 pm

Interview coaching with Matt was exactly what I needed. My skills were rusty and I'd lost confidence. I really liked Matt's direct but supportive approach. I was out of my comfort zone during the sessions (which was good!) but through practice my confidence grew and learning took place. I now have an excellent structure to work with for future interviews. I'm very grateful for Matt's help. Thank you.

Kris on January 30, 2024 at 12:43 pm

I was feeling insecure in my communication skills when I met with Elizabeth for a mock interview. Her knowledge paired with her straightforward approach meant that in one hour we had covered a number of actionable insights that instantly boosted my confidence. I walked into the interview with a clear plan (and renewed belief in my competence) and dare I say I even enjoyed it! Thank you for doing what you do!

Yasmin on January 21, 2024 at 22:50 pm

Matthew has been incredibly supportive and helpful throughout my application process (on multiple occasions. With his support, I was able to land my first civil service role. He put a lot of effort and enthusiasm into every session. His techniques were incredibly helpful and I have learnt skills that I will continue to use throughout my career. Couldn’t recommend more.

Develyn on January 17, 2024 at 14:00 pm

Elizabeth is a fabulous coach. Following her coaching, I had two coaching sessions I got a senior programme manager role in the Civil Service, it was a very complex role. I offered the job and I was told my interview was excellent!! Elizabeth gave me such detailed and insghtful feedabck I was able to reshape all my Behaviour answers and went into the interview feeling much more confident. Thank you Elizabeth

Thomas on January 13, 2024 at 13:13 pm

Elizabeth's coaching made a huge difference. I was struggling with getting a permanent role at the University despite knowing I had all the experience I needed. The interview was challenging with lots of situational questionsand I didn't know where I was going wrong. Elizabeth was able to demonstrate how to rephase my answers in a way which the Interviewers wanted. We had two coaching sessions and her advice was invaluable, the interview went exceptionally well and I got the job. Thank you so much for your time and support.

Maria on December 09, 2023 at 18:05 pm

I had never done a UK Civil Service interview, and had never worked with a coach before - and I needed urgent help to prepare for an application. I found Mathew Eastlake during an online search and I had no idea what to expect. 4 sessions later I can honestly say it was probably the best investment of my life. Not only did Matt help me ace the interview and secure the role, but during our sessions I also learned so much more about my strengths and weaknesses. In just 4 sessions I learned how to focus my answers and present myself in the best possible way. I could not have gotten the role without Matt - that is the truth. If you need help preparing for an interview you have reached the best possible team to work with. Don't hesitate. THANK YOU !!!!

Kathryn on November 25, 2023 at 16:30 pm

I am so pleased I took the opportunity to have professional help with my interview technique (which I very much needed). Matthew Eastlake is obviously extremely experienced and went the extra mile to ensure his advice was personalised and appropriate for the role. I learnt so much about the kinds of questions to expect, how to answer them, and prepare for the presentation. It gave me much more confidence. It worked as I go the job!!! It was particularly rewarding to be complimented on how well I interviewed afterwards. Its definitely an investment in the future. Thank you Matthew!

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