Terms and Conditions

Request Consultation

Service terms

Below are the terms and conditions of all services supplied by Interview Skills Clinic Ltd, including candidate one-to-one coaching, online courses, webinars and corporate training courses. All coaching and training services are subject exclusively and strictly to these terms and conditions.

Description of coaching services

All details, descriptions and prices for the coaching services on interviewskillsclinic.co.uk are correct at the time when the information was entered. We reserve the right to withdraw any services and alter the price and specification of the coaching service on the website.

Any changes to services, prices or course content will not affect coaching sessions, courses or training already booked and confirmed, unless agreed with you.

Payment 

Candidate coaching

The total cost of your order is the price as quoted and includes all taxes where applicable. Payment can be made either directly by bank transfer or through credit or debit card. Payments are processed through Stripe and subject to their validation checks. We are not responsible for any delays or losses if the issuer of your card refuses to authorise payment.

A booking for a coaching service is not confirmed until full payment for the coaching session has been received. Preparation work for the session will not start until payment is made and we have received the relevant information from you, such as the job specification, CV, application, interview details or other background information.

You are responsible for providing accurate and complete information before your coaching session. If information is sent late, this may limit the preparation possible before your session.

Corporate training

Client review

On go-ahead of training, an invoice is raised and full payment must be paid within 30 days of the invoice date. Alternatively, where agreed in writing, 50% can be paid upfront and the remaining 50% on completion of all training.

For larger or bespoke projects, any significant design or preparation work already completed may be charged if the training is later cancelled.

Limitation of liability

Candidate coaching

Interview Skills Clinic and our coaches cannot guarantee the outcome of your interview, application, promotion process or recruitment process. We are not liable for any costs, loss of revenue, loss of opportunity, loss of earnings or indirect losses whatsoever as a result of using our coaching services.

We are not responsible for any results, job offers or lack of job offers as a result of using our coaching services or following advice available on the website interviewskillsclinic.co.uk or through our coaches.

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any rights you have under consumer law.

Corporate training

We work collaboratively with the organisation to adapt our off-the-shelf training courses or design a bespoke training course to meet their objectives. The course is approved by the client before it is delivered and engagement may be monitored by an online survey. We have public liability insurance up to £5 million.

The client is responsible for approving the agreed training content, scope and delivery format before training takes place.

Cancellations and refunds

Candidate coaching

Rescheduled and cancelled coaching sessions with less than 24 hours’ notice will be charged at the full rate for face-to-face coaching appointments and at 50% for online appointments on Zoom, Teams or other platforms.

If you do not attend a booked coaching session and have not given notice, the session may be charged at the full rate.

Requests for a refund under our Satisfaction Guarantee policy must be notified to the coach you are working with within 30 minutes of a coaching session. If you believe that you have not benefited from the coaching, your money will be refunded in full.

Refunds will not normally be given where coaching has been delivered, preparation work has been completed, or the issue relates to the outcome of an interview, application or recruitment process.

Live Webinar Bookings

Places on live webinars are booked for a specific date and time.

You may request to move your booking to another available webinar date by giving at least 72 hours’ notice. Requests received with less than 72 hours’ notice cannot be transferred or rescheduled, and the booking fee is non-refundable.

If Interview Skills Clinic needs to cancel a webinar, or if the minimum number of participants required to run the session is not reached, you will be offered a place on the next available webinar or a full refund.

Consumer cancellation rights

Where consumer cancellation rights apply, you may have the right to cancel your booking within 14 days of purchase.

However, if you book a coaching session to take place within this 14-day period, you agree that we may begin providing the service before the cancellation period has ended. Once the coaching session has been delivered, you will not be entitled to cancel and receive a refund for that completed service.

If you cancel before the session has taken place, any refund will take account of preparation work already completed and the cancellation terms above.

Corporate training

Training days can be rescheduled within 7 days of the agreed day at no cost. Training days rescheduled with less than 7 days’ notice are charged for at full cost unless we have waived this in writing beforehand, for example, due to train strikes.

If significant design or preparation work has already been completed, this may be charged even if the training is later cancelled.

Copyright

Candidate coaching and corporate training: Without prejudice, you acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material existing in the products, design, structure, graphics and all content remains the property of Interview Skills Clinic Ltd.

You must obtain authorisation from Interview Skills Clinic before you or a third party can duplicate, transmit, modify, adapt, create or commercially exploit the content in any way. This applies to any media platform.

This includes coaching materials, training materials, online course content, website content, templates, structures, graphics, recordings and any other materials provided by Interview Skills Clinic.

Materials provided to you are for your personal use only, or, in the case of corporate training, for the agreed internal organisational purpose only. They must not be copied, shared, published, sold, uploaded, distributed or made available to any third party without prior written permission.

Online sessions and recordings

Online coaching is normally delivered by Zoom, Teams or another agreed online platform.

Where a session is recorded, the recording is provided for your personal use only. You must not share, publish, upload or distribute the recording without written permission.

Recordings may only be kept for a limited period and may then be deleted.

Privacy

Interview Skills Clinic follows the UK GDPR and data protection requirements. For more details, visit our Privacy Policy.

Our Privacy Policy explains what personal data we collect, how we use it, how long we keep it and your rights.

Changes to these terms and conditions

We may change these terms and conditions at any time and will publish their replacement on this website.

The terms in place at the time of your booking or purchase will apply to that booking or purchase, unless a change is required by law.

Law

These terms and conditions shall be governed by the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Contact

Elizabeth Conley
Director, Interview Skills Clinic Ltd

Email: econley@interviewskillsclinic.co.uk

Telephone: 0203 3933817

Interview Skills Clinic Ltd is registered in England and Wales.
Company registration number: 04117147

Anthony on August 09, 2025 at 13:05 pm

Elizabeth is truly exceptional. I reached out to her after being told by an interviewer that “interviewing was obviously not my thing”—hardly encouraging feedback, especially at my stage in life. Her training helped me understand my communication style, demystified the interview process, and equipped me with practical tools I could apply immediately. She made herself available at very short notice, even over a weekend, and helped me secure a role that was a significant step up. Worth every penny. I only wish I’d done this sooner—I mourn the opportunities lost by not having had her guidance earlier. Thank you, Elizabeth!

Samuel on July 13, 2025 at 21:26 pm

I had just turned fifty years old and was at a very difficult stage in finding a new career. I had not applied for a job, sat an aptitude test or had an interview in almost twenty years. Elizabeth was highly professional and guided me through the obstacles I was likely to face which encouraged me to prepare just that bit harder for each stage of the selection process. Having come 9th out of approximately 1,500 candidates in the aptitude tests, the final hurdle was the interview. I had two sessions with Elizabeth. The first was where she acted as my interviewer and then constructively examined my responses at the end . The second was similar, though now my responses were tailored to her advice from the first session and further refined. The actual interview for the job went so well, I began to suspect it had gone too well as towards the end, the interviewers almost stepped out of character and began making small talk about how I would find the day-to-day pros and cons of working for the organisation, however Elizabeth had cautioned me to remain professional, polite and keep to my brief. In total, fifteen people were successful out of the 1,500 and thanks to Elizabeth, I was one of them. I highly recommend her services and professionalism which are beyond reproach. Above all, if you make the effort and follow her advice, you will be confident before and during the interview which combined with answering the questions competently, will give you a high chance of success. Thank you again, Elizabeth.

Chloe on February 18, 2025 at 11:36 am

Hi Elizabeth, I just wanted to let you know that my interview took place yesterday and today I was offered the role! According to my new G6, the panel agreed that I ‘knocked it out the park’ in the interview, and I beat nine other interviewees to the position. A huge thank you for your coaching, advice and encouragement. Without it, I can categorically say I wouldn’t have been offered the role. I’ll be back in a few years’ time, when I’m looking for my next role!

Fabiula Rifiski on October 16, 2024 at 09:16 am

Elizabeth is truly amazing. She has not only helped me stand tall but also completely transformed how I approach interviews and view my skill set. As an interview coach, she goes beyond the basics of preparing for a role. She helps you tailor your skills to fit the specific roles you’re applying for, but more importantly, she opens your eyes to what you’re truly capable of. Sometimes we underestimate our natural abilities because they come easily to us, but Elizabeth shows you how to express these in a way that highlights their full value. She helps you see beyond tasks and focus on the big picture - especially on soft skills, which are crucial in today’s job market. When I first worked with Elizabeth, I received offers from three major companies immediately after our sessions, and I was able to choose the role that was the perfect fit for me. When I later went through a career change, she helped me again, and I successfully landed the job I was aiming for. I highly recommend Elizabeth. Her insights and guidance are invaluable!

Jon on September 04, 2024 at 11:40 am

I highly recommend Elizabeth and the interview skills clinic. Elizabeth helped me prepare for an interview for a Civil Service Grade 6 role and the three sessions gave me the confidence and skills needed to get the job. As someone who has struggled with interviews in the past I now have the skills to confidently tackle senior Civil Service interviews for the years to come. Elizabeth has a complete understanding the civil service behaviours and interview format so it felt like getting insider knowledge which proved to be essential. Thanks again to Elizabeth and the team.

Nats on March 27, 2024 at 17:01 pm

Elizabeth was really helpful in supporting me to prepare for an upcoming interview. She completely understood the type of interview I would be facing, and with her support I managed to reshape my case studies and improve my performance, which meant I was able to give a much better account of my skills, experience, and suitability for the role which I was applying. Elizabeth was recommended to me by a colleague (and a brilliant recommendation it was too), and I have since recommended her to several other friends and colleagues.

Ivana on March 25, 2024 at 08:43 am

Elizabeth is an outstanding interview coach whom I highly recommend. Her sessions helped me overcome insecurities as a non-native speaker working in higher education, boosting my confidence and highlighting my skills and abilities. Elizabeth’s calm and kind attitude helped me to stay grounded, but also guided me back to my strengths when I felt lost during the interview, ultimately leading to the attainment of my dream job. I am immensely grateful for her support and look forward to future collaborations.

Sonal on February 22, 2024 at 13:04 pm

Elizabeth is a very supportive coach. I was applying for a Business Analyst role and within an hour of a second interview I was called back by the company to let me know that they really liked me and offered me the job. I thought I knew how to use the STAR approach before but Elizabeth has a unique interpretation of it and I was complimented on my response. What really helped me was the way she broke the STAR up for me in a way which was relevant to the role and sector I was going for. My interview felt much more like a conversation. I learnt a lot and feel so much more confident in interviews

Aashna on February 20, 2024 at 12:50 pm

After five years abroad,I decided to re enter the London job market. Having used Elizabeth's services before, I did not hesitate to contact her again. With her guidance and support I was successful in getting offers from multiple companies. Elizabeth is sincere and cares about her clients and their job satisfaction beyond the remit of her role as an interview coach, her many years of experience give her a discerning eye and she can predict in a very short space of time what her clients need and how to get them from A to B. I would recommend her wholeheartedly. She also goes out of her way to make time for her clients and is very punctual and organised.

Kris on January 30, 2024 at 12:43 pm

I was feeling insecure in my communication skills when I met with Elizabeth for a mock interview. Her knowledge paired with her straightforward approach meant that in one hour we had covered a number of actionable insights that instantly boosted my confidence. I walked into the interview with a clear plan (and renewed belief in my competence) and dare I say I even enjoyed it! Thank you for doing what you do!

Let's chat about coaching