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Service terms

Below are the terms and conditions of all services supplied by Interview Skills Clinic Ltd (candidate one-one coaching and corporate training courses). All coaching services are subject exclusively and strictly to these terms and conditions.

Description of coaching services

All details, descriptions and prices for the coaching services on are correct at the time when the information was entered.  We reserves the right to withdraw any services and alter the price and specification of the coaching service on the website.


Candidate Coaching: The total cost of your order is the price as quoted and includes all taxes. Payment can be made either directly or through many credit or debit cards. Payments are processed through Stripe and subject to their validation checks.  We are not  not responsible for any delays or losses if the issuer of your card refuses to authorize payment.  A booking for a coaching service is not confirmed until full payment for the coaching session has been received and preparation work for the session will not start until payment is made.

Corporate Training: On go-ahead of training an invoice is raised and full payment must be paid within 30 days of the invoice date. Alternatively, 50% can be paid upfront and the remaining 50% on completion of all training.

Limitation of liability

Candidate Coaching: Intervew Skills Clinic and our coaches can not guarantee the outcome of your interview. We are not liable for any costs, loss of revenue or indirect losses whatsoever as a result of using our coaching services. We are not responsible for any results, job offers or lack of as a result of using our coaching services or following advice available on the website or through our  coaches.

Corporate Training: We work collaboratively with the organisation to adapt  our ‘off-the-shelf’ training courses or design a bespoke training course to meet their objectives. The course is approved by the client before it is delivered and engagement monitored by an online survey. We have public liability insurance up to £5 million.

Cancellation and refunds

Candidate Coaching:

  • Rescheduled and cancelled coaching sessions with less than 24 hours’ notice will be charged at the full rate for face to face coaching appointments and at 50% for online appointments on Zoom or other platforms.
  • Requests for a refund under our Satisfaction Guarantee policy must be notified to the coach you are working with within 30 minutes of a coaching session. If you believe that you have not benefited from the coaching your money will be refunded in full.

Corporate Training

  • Training days can be reschedued within 7 days of the agreed day incur no cost. Training days rescheduled with less than 7 days notice are charged for at full cost unless we have waivered this in writing beforehand. For example, due to train strikes.


Candidate Coaching: & Corporate Training. Without prejudice you acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material existing in the products, design, structure, graphics and all content remains the property of Interview Skills Clinic Ltd. You must obtain authorisation from Interview Skills Clinic before you or a third party can duplicate, transmit, modify, adapt, create or commercially exploit the content in any way. This applies to any any media platform.


Interview Skills Clinic follows the EU General Data Protection Regulation (GDPR).  For more details visit Privacy Policy.

Changes to these terms and conditions

We may change these terms and conditions and at any time and will publish their replacement on this website.


These terms and Conditions of Trade shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the High Court of England and Wales.


Elizabeth Conley, Director Interview Skills Clinic Ltd.


Telephone: 0203 3933817

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